Document Management

Mac Solutions offers a variety of services regarding the management of paper documents, ranging from their simple acquisition in form of pdf elements to the execution of entire operational flows.

- Storage of the paper documents

- Transformation and management of paper documents in the electronic format (PDF or Text)

- Management of the interactions with the clients' customer care team if activated by the received document

- Automated Data Capture:

solution for the optical acquirement of the documents·(documents scanning, digital conversion into image format, optical

character recognition by OCR and ICR engines)

- Document Imaging & Multimedia:

optical filing system made of storage on magnetic-optical media, entitlement to the images related to administrative

processes (ERP), Call Center (CRM), personnel management and cultural assets of historical archives

- EnterpriseContent Management:

dynamic management of the electronic document life-cycle, knowledge management, cooperative document-oriented

Intranet portals

- Web Workflow Management:

re-engineering/automatization of the processes by workflow engines and documental flows accessible via Internet

browser and supported by electronic forms.